Privacy Policy
Introduction
This Privacy Policy describes how Bayside Physiotherapy collects, holds, uses and discloses personal information consistent with the Privacy Act 1988. An individual who provides personal information to Bayside Physiotherapy has access to this Privacy Policy via our website www.baysidephysio.com.au. By providing personal information to Bayside Physiotherapy and having access to this Privacy Policy, an individual consents to Bayside Physiotherapy collecting, holding, using and disclosing personal information in accordance with this Privacy Policy.
Personal information collected by Bayside Physiotherapy
Personal information collected by Bayside Physiotherapy includes:
Contact details, such as name, address, phone numbers and email address;
Personal details, such as date of birth; gender, qualifications; education or education activities; information about an individual’s membership of trade union or professional bodies; and information about an individual’s membership of leadership of an association;
Medical details or health information; and
Billing information such as Medicare, private health insurance, credit card and other financial details.
How personal information is collected and held
Bayside Physiotherapy collects personal information of an individual directly from an individual by way of:
Forms filled out by an individual, for example New Patient Registration form
Meetings or telephone calls with an individual
Registration by an individual for newsletters, on the websites where this Privacy Policy is located or linked
Personal information collected by Bayside Physiotherapy is held electronically on the information technology systems of Bayside Physiotherapy and may only be accessed by its authorised employees and contractors who require access in connection with the purposes described in this Privacy Policy.
Some personal information is held in hard copy. This information is accessed by authorised employees and contractors who require access in connection with the purposes described in this Privacy Policy. Some hard copy personal information may be held for internal purposes and administration of Bayside Physiotherapy’s business.
Bayside Physiotherapy takes reasonable steps to protect the personal information that it holds from interference, misuse and loss, unauthorised access, modification and disclosure.
Purposes for which personal information is collected, held and used
Bayside Physiotherapy collects and holds personal information for the purposes of:
Administrative purposes in running our practice.
Billing purposes, including compliance with Medicare and private health insurance requirements.
Disclosure to others involved in your healthcare including referring doctors, specialists or other practitioners.
Disclosure to fellow staff within Bayside Physiotherapy for the purpose of patient care.
For quality assurance activities to improve individual and practice management.
For reminder letters, texts or emails which may be sent to you regarding your healthcare and management.
If information or consent is not provided
Without all of the required personal information being provided by individuals, Bayside Physiotherapy may not be able to provide physiotherapy services and related quality improvement services to its clients.
Disclosure of personal information
Bayside Physiotherapy may disclose personal information to:
Third party service providers such as locum physiotherapy staff to perform activities in connection with the purposes described in this Policy;
Various Commonwealth and state government departments and agencies, including the Department of Health, Medicare, Australian Health Practitioner Regulation Agency or Private Health Insurance bodies.
Bayside Physiotherapy does not disclose personal information to persons or organisations located outside Australia.
Access to, and correction of, personal information
Except in circumstances set out in the Privacy Act, an individual may see and have a copy of their personal information which is held by Bayside Physiotherapy. An individual may also request that Bayside Physiotherapy corrects their personal information if it is not accurate, complete and up to date.
An individual who seeks to access or correct their personal information may also contact the Director, in writing, at the address set out below.
Complaints
An individual may make a complaint in writing about how their personal information has been handled by Bayside Physiotherapy. If an individual is concerned that Bayside Physiotherapy has breached his/ her privacy, he/she should provide a written complaint to the Director at the address below:
By mail: Bayside Physiotherapy. 5 Centreway, Mordialloc VIC 3195.
By email: enquiries@baysidephysio.com.au
Tel: (03) 9580 4110
Fax: (03) 95871261
Bayside Physiotherapy will respond to a written complaint within 30 days of receipt. If the complaint remains unresolved, then an individual has the option of notifying the Australian Physiotherapy Association (APA). APA’s contact details can be found at http://www.physiotherapy.asn.au/.
Changes to our Privacy Policy
From time to time it may be necessary for Bayside Physiotherapy to review and revise its Privacy Policy. Bayside Physiotherapy reserves the right to change its Privacy Policy at any time, and it may notify you about changes to this Privacy Policy by posting an updated version on the websites.